SIX Card Solutions, a supplier of a range of products and services supporting card-based electronic payment transactions, selected Mitel’s Freedom architecture to address the growing demand for mobility and the need to reduce internal call costs.
With the deployment of Mitel’s virtual voice solution, SIX Card Solutions expects that the overall call costs between branches will be reduced by 25 percent, and there will be significant saving from transatlantic calls between Sweden and the United States, according to company officials.
Noting that the call costs between Sweden and the US will be reduced to zero, Benoit Collet, IT manager at SIX Card Solutions Group Luxembourg, said that overall the company thinks that the return on investment will be in three years.
“In addition, the flexibility of the new system is critical to support additional communications requirements to meet growing business needs,” Collet said.
The deployment of Mitel’s IP communications solution, based on VMware, has been completed at SIX Card Solutions’ head office and contact centre in Luxemburg, and at its branch offices in Sweden.
Later this spring, the implementation of Mitel solution is expected to extend to SIX Card Solutions new office locations in the United Kingdom and Chicago.
Mitel's Freedom Architecture – including vMAS and vUCA – supports centralized management of the communications infrastructure. In addition, it also offers enhanced functionality such as unified messaging, voicemail, mobility solutions, teleworking, collaboration and audio and web conferencing.
In addition, Mitel's solutions offer additional functionality, which is expected to help SIX Card Solutions optimize internal communications and collaboration. Mitel said that its partner CTTL is responsible for the implementation of the new communications environment.
“We are specialized in processing card-based electronic payment transactions for several leading hotel and restaurant chains. Being able to respond quickly to those customers is critical,” Collet said.
Collet said that with SIX Card Solutions offices in multiple countries, the company was not able to achieve the type of dynamic working environment with the centralized management required with our old system.
“After comparative market research we selected a virtualized voice in combination with UC. Flexibility, ease of use and integration with other systems were key selection criteria. Mitel was the only supplier that met all our needs,” Collet said.
Mitel is a provider of business communications and collaboration software and services. The company’s Freedom architecture provides the flexibility and simplicity organizations need to support today's dynamic work environment, officials said.