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11 Years Later, AireSpring Still Standing as Formidable IP Communications Company

April 04, 2012
By Carrie Majewski (née Schmelkin), Director of Content Marketing, Content Boost

The AireSpring (News - Alert) that you knew 11 years ago is most definitely not the AireSpring you probably know today, and that’s because in the last decade the IP communications provider has “changed dramatically” and has made moves to keep one step ahead of the competition, according to company officials.

“AireSpring actually started as a BlackBerry (News - Alert) service provider meaning that the company went from being a wireless service provider to a long distance reseller to a managed service provider and carrier in 11 years,” AireSpring’s Senior Vice President of Marketing Todd Regan told TMCnet.

“Today, AireSpring is a managed services provider and a carrier and we do the vast majority of our business on our own next generation IP network rather than reselling other,” he added. “Well over 60 percent of our business is on the AireSpring network, on our own carrier services. We do not do residential anymore; we are all business. So AireSpring has changed dramatically. Whereas all of our business was long distance in the beginning, now the bulk of it is local phone services, integrated voice and data, and networking products like MPLS. AireSpring has changed dramatically; it’s a completely different company.”

Currently in its 11th year of existence, AireSpring has become one of the fastest growing telecommunications carriers in the USA, with over four billion call records processed every year. The IP communications company offers next-generation integrated, SIP/VoIP, voice, data, and conferencing products. Two of its most popular offerings to date include its MPLS Mesh product, the ultimate product for organizations requiring secure T-1 and higher speed data networks, and its cloud hosted IP PBX (News - Alert) offering, which offers all those features of standard telephone services that are needed plus additional features that come with its cloud hosted IP PBX offering.

As someone who has been in the industry for over a decade, AireSpring has kept its finger on the pulse in terms of where the industry is headed and where AireSpring needs to be to continue to meet consumer demands.

“We are continuing to try to stay ahead of the technology shift in telecom, developing out the cloud-type products that people are looking for and their voice needs,” Regan said. “The way we see it, people are moving away from TDM at a rapid pace and we want to be able to provide a solid network where they can get their data and layer as many voice and other products on top of that Internet circuit as possible. We would like them to come to us for their Internet and then select all the various products that they also need to ride on top of that network. Whether they choose MPLS Mesh as their connecting network or one of our dedicated Internet access products, we can then deliver voice, Internet, services such as cloud-hosted IP PBX, and so many other services that we are testing right now.”

2012 represents an exciting time for AireSpring as the industry is bustling with innovation and AireSpring is looking at where it can sink its teeth next. This year represents an “opportunity time” for AireSpring and because the company is family owned and privately held, AireSpring is able to come up with ideas quickly and implement them fast, officials said.

In fact, AireSpring is currently knee-deep in research and development, thinking about its future, the future of telecom, and what is next for the company.

“AireSpring is very impressive,” Regan said. “We have been able to roll out products in weeks and months that some of the big companies that I worked for in the past took years to come up with those decisions. It makes AireSpring nimble.

“We’ll have agents and big customers contact us and ask for specific things and within weeks they are part of the product set, and that’s unheard of in the industry – that kind of quickness and ease to market,” he added. “It’s really one of AireSpring’s strengths. It’s what has kept us growing at a time when so many other carriers are struggling and going out of business.”

As AireSpring looks ahead to the rest of 2012 and the innovations possible, there is one thing it will certainly keep doing – putting customer needs and an attention to service first. In fact, every morning the entire AireSpring team convenes to focus on product and support and to determine how to treat customers right.

For AireSpring officials, nothing is more important than providing a higher level of service than its competitors as that is what distinguishes the IP communications provider, according to Regan.

 “Everybody thinks of AireSpring as the low cost leader, but we like to think of ourselves as being the high quality service provider,” Regan said. “We have service and support 24 hours a day, seven days a week for all of our customers, and we give every customer the phone number and email address of our COO and that’s unique in the industry. If you have an issue and you can’t get resolution as quickly as you’d like or you don’t feel that you are getting the answer that you need, then you can pick up the phone and call the COO or the CEO and they will make sure it gets done.”

“You can always find cheaper and there’s a need for cheap, but it’s the service that will keep them,” he added. “It’s important that we provide the highest levels of service regardless of what that customer paid.”

Edited by Rich Steeves
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IP Communications Testimonials

J. Wright - The Campaign Center, INC
AireSpring's products are reliable and affordable. Their customer service, while rarely needed, has been second to none.

C. Hargett - GameTaste
I am a small company with a small budget. But with AireSpring's low prices, they allow me to seem big and professional to my customers.

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