IP Communications Featured Article

Yealink Successfully Presents IP Contact Center Solutions at Customer Engagement Conference

 
September 20, 2012



Voice over IP (VoIP) allows companies to transmit voice and data over a single network and once in place, making calls over the network is free. Companies have found the main drivers for IP to be significantly reducing call center operational costs, making it cheaper to update the infrastructure for their current centers, building a new center or centers and creating a virtual center, including remote sites and home-based agents.


Yealink (News - Alert), a provider of VoIP phones and IP communication solutions, stood out as an important sponsor at G-Force 2012 EMEA, held in Barcelona last week. Yealink presented its IP contact center solutions, and reported another successful experience at the G-Force events.

G-Force is an event sponsored by Genesys (News - Alert), a provider of software that manages customer interactions across all communication channels. G-Force focuses on improving bottom-line business results and a fresh, forward-looking way of engaging with customers and partners. 

“This is the best opportunity for our community of partners, customers, and employees to learn from each other, and share in the growing business successes and technical advances we’ve all been experiencing since our last event,” said Tom Eggemeier, global sales leader of Genesys.

Engaging with customers and partners in a fresh, focused, forward-looking way, G-Force has always been a great time for Yealink, which has focused on VoIP products characterized by high performance, easy deployment and affordable price for more than ten years. Yealink attends conferences like G-Force to share its vision on how to help companies to extend the value of network communication and focus on their core competency with equipping the most cost-effective VoIP terminals for various solutions.

Chosen by famous carriers, enterprises and clients from all over the world, Yealink offers benefits such as flexibility and broad interoperability with major IP-PBX (News - Alert), softswitch and IMS products in the IP industry.

Yealink is fully compatible with Genesys 8.1, and offers features of Yealink phones like 3PCC support, ACD support and redundant SIP server support. Furthermore, coach mode and action URI/URL ensures that Yealink phones and the Genesys platform is an ideal combination for IP contact centers.

To find out more about Yealink visit the company at ITEXPO West 2012, taking place Oct. 2-5 at the Austin Convention Center in Austin, TX. Visit Yealink in booth #614. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves

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