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LodgeNet's IP Communications Platform Improves Guest Experience at Pechanga Resort & Casino
September 26, 2012
By Rajani Baburajan, TMCnet Contributor
The company has installed an IP-based Envision interactive TV (iTV) solution at the resort, offering premium Hollywood entertainment and comprehensive interactive guest service via LodgeNet's proprietary IP communications solution.
"We are very excited to add Pechanga Resort & Casino to our growing family of Envision clients," said Rich Battista, president and CEO for LodgeNet, in a statement. "This truly unique destination is an ideal property for showcasing how Envision IP can deliver premium entertainment in the guest room while helping guests enjoy all the other events and amenities the property has to offer."
The IP communications solution integrates Enseo set-top box technology and supports a total of 650 TVs. LodgeNet currently has Envision installed in nearly 9,000 gaming guest rooms in the U.S., including The Venetian Resort-Hotel-Casino in Las Vegas, which is the company's largest single Envision installation.
Guests can enjoy a still-in-theater Hollywood experience, check weather, engage in on-property events and more. An easy-to-use interface allows them to find out what they want to enhance their experience. An Interactive Program Guide helps guests quickly find their favorite free TV entertainment as well as five HD channels carrying information and promotional content specific to the resort.
"With the countless amenities that Pechanga Resort & Casino has to offer in the way of gaming, dining, golf, spa and entertainment, we see the guest room TV as a very valuable tool for connecting with hotel guests about the many activities at Pechanga," said Grant Channing, vice president of Hotel Operations for Pechanga Resort & Casino.
"We are extremely happy with how the Envision system has performed,” Channing added. “With the help of the Pechanga Technology Solutions (News - Alert) Group and the LodgeNet design and installation team, this extensive installation was first-class and caused little to no guest interruption."
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Rachel Ramsey
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